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IN THE NEWS AT GOLDEN POND



In the western suburbs of Boston, Golden Pond, a stand-alone assisted living community, has designed a ground-breaking approach to serving residents with atypical dementias and other progressive neurological disorders. This program addresses the unique needs of these clients who most often suffer from Frontal Temporal Lobe Dementia (FTD), Parkinson’s disease, Multiple Sclerosis, Traumatic Brain Injury, and/or Chronic Concussive Disorder. The program has adopted the tag line: “Be Unique, Live Unique” to emphasize their dedication to providing customized, person centered care as well as accentuate their distinctive clinical assessment and behavioral management approaches.


Lisa Jacobs, the program’s founder and a psychiatric nurse by training, initiated this program after identifying a need in her own community. After becoming Executive Director in 2015, Jacobs observed that her current residents fell into two distinctive categories: (1) Traditional memory care residents, average age 84 with moderate to end stage dementia, and (2) a smaller subcategory of younger residents who presented with atypical dementias.


These residents each had a presentation that did not fit the mold of the typical Alzheimer’s resident. They were younger, more mobile and appeared to have more cognition and ability to engage than their counterparts.


What Jacobs quickly assessed was that these residents were not benefitting from the current programming as it was geared toward those with moderate to severe cognitive impairment. In researching these atypical dementias as well as other neurological disorders, Jacobs discovered that while these diagnoses and diseases where distinctively different, she found common threads regarding the intellect and ability that were less common in typical dementia residents. A pattern began to emerge illustrating the need for unique programming for these younger, more mobile and differently abled residents. From there, Jacobs reached out to community partners, who she then asked to educate her on the specific needs of these potential residents and their families. What she learned was that specific programming and resources for this unique population were seriously lacking. Jacobs learned that these families experienced grief, loss and profound hopelessness while trying to care for their loved ones at home. She uncovered some realities the Aging Life Care Management industry has been aware of for some time.


First, these families had extreme difficulty in finding appropriate placement, Second, when placement was found, often their loved ones were quickly bounced from facility to hospital because their behavioral symptoms were labeled as “problematic” or “aggressive”. Third, if a resident did not quickly adjust to the new environment, they were seen as failing and were again hospitalized and, most often over medicated. Fourth, these residents now had multiple hospitalizations and were then rejected by other assisted living memory care programs. These realities often meant that a family had no other choice but to place their loved one who was most likely under the age of 65 in skilled nursing facilities.


Armed with this information, Jacobs and her team went to work on designing a program that could meet the specific emotional and psychological needs of the younger population with atypical dementias and neurological disorders. What they created is a therapeutic milieu and community that offers 3 types of life enrichment and engagement: meaningful, purposeful and passive engagement. For each resident, an individualized program is created to specifically target how the resident care team will engage with the residents in these three types of engagement.


Meaningful Engagement

The team focuses on person centered interactions, i.e. evaluating what kind of activity has significance to the individual. For example, one of the residents who currently lives at Golden Pond is a former CIA agent who loves to ride motorcycles. His meaningful engagement plan is to work with the maintenance team on engine repair and he gets to sit on a motorcycle of one of the team members and share some stories about his Ducati. Another resident is a former professor who taught English and would often quote Shakespeare. His daily engagement is more focused on the arts and literature.


Purposeful Engagement

The Special Care Residence at Golden Pond’s success is credited to the collaborative team of clinicians and therapists, including Licensed Independent Social Workers, Psychiatrists and Nurse Practitioners, Speech & Language, Physical Therapy and Occupational Therapy and the Golden Pond Resident Care team to design individual plans.


One resident might be require resources to promote executive functioning, while another may be experiencing aphasia and is working on communication skills and strategies. Each resident is assessed to determine their strengths and how the community can build upon them to promote dignity and a sense of control. One resident worked with a speech therapist on communication struggles and he wrote a poignant piece about who he was and what he needed from others in order to communicate more effectively with them. His writing is an example of how the Special Care Residence at Golden Pond helps each person engage in a different kind of discussion about their symptoms.


Passive Engagement

Like for typical dementia residents, passive experience is yet another way for these non traditional assisted living residents to engage with others. Simply sitting in the kitchen while resident care team members are preparing food, experiencing aromas and finding positive connections while sharing a meal is so helpful to combat feelings of anxiety and isolation these individuals often experience in assisted living settings.



Lessons for Care Management

What can the success of Legacy Village at Golden Pond teach us as Aging Life Professionals? First, that it is possible to this kind of unique, boutique programming for this underserved population within a private pay setting such as an Assisted Living Community. Often, Aging Life Care Managers hear from providers that there just isn’t enough volume of potential residents that are able to afford this level of care and services. However, by combining those with atypical dementias with others who have similar presentations due to other neurological disorders, it is possible and can be both successful and profitable. In Golden Pond’s case, the demand has only increased because of the success in providing a safe, therapeutic and life enhancing daily experience for this population. As Aging Life Care Managers know well, it is one thing to say you will accept this type o resident, it is another to truly care for them.


Pilcher, Warren, Jennifer, PhD, CMC; Jacobs, Lisa, RN, MA. Be Unique, Live Unique. Journal of Aging Life Care, Spring 2017, 17-20

Updated: 4 days ago





“Our family thanks the Golden Pond and staff for the excellent care our mom received while she was a resident there for over five years. We also appreciate the support we received in the later stages of her life.”


"Thank you for your kind words Grace. The staff of Golden Pond have been a true blessing to my mother and my family. She received wonderful care throughout our final years living at Golden Pond for which I will always be grateful for.

Sincerely, Judy."


"Hi Crystal, I want to thank you so much for your kind words and willingness to speak to me when I would hover in your doorway. Your patience and caring meant the world to me.

Thank you so much!

Jon"


"Just wanted to drop you both a quick email to once again recognize Grace and her professionalism! That not only did she greet me today with VIP like treatment (that was genuine and how my father was doing), once I shared where he was transferred to, she said she would visit.

To my surprise, I received photos of Grace with dad at a rehab in Ashland. I had to take a moment to send this to both of you since I know your leadership principal is to make the resident's feel like family! Well, Grace exhibits this value every day.!"


"Thank you to you, all of the aides, and the dining staff who cared for our dad. You truly made all the difference, and we are so grateful for the genuine care, compassion, and support your team showed him, and both Denise and me.

We feel incredibly fortunate for a lifetime of wonderful memories, and especially grateful that we were able to give him back some extra love, comfort, and care he gave to all of us over the years during these past five to six months.

While the end was difficult, he truly lived an amazing life, playing golf and tennis well into his 80s, and only started using a walker a year ago.



With our sincere thanks,

Brenda + Denise"





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